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    • 21St Century Software - Perth - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Perth

    3 weeks ago

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    Description

    About Us

    21st Century Software is the leader in software solutions for the IBM Z platform, trusted by most worldwide finance institutions, healthcare, insurances, retail and governments.

    We are growing our team and our skills in 21CS VSEn platform, one of the operating systems for IBM Z.

    About the Role:

    We seek a Technical Support Engineer II with interest in operating systems and middleware, specifically the VSE platform team.

    The goal is to provide premium support to our loyal VSE customer community, where VSE is critical for their business.

    As a Technical Support Engineer, you will share your technical knowledge to resolve customer issues and offer guidance on product usage.

    You must be comfortable communicating with customers, managing a support queue, and have general debugging skills.

    You will work as part of a team and facilitate end-to-end resolution of customer issues.

    Responsibilities:

    Acknowledge customer needs, set and meet expectations.

    Provide ongoing technical support and guidance to customers using defined support guidelines.

    Verify customer environments, error messages, and symptoms of a problem.

    Diagnose complex problems independently and duplicate customer issues where possible using standard utilities and 21CS software tools.

    Maintain case tracking details for similar/future problem resolution.

    Provide status updates to management of ongoing high-risk cases.

    Work effectively across multiple teams to research and resolve product or customer issues.

    Qualifications:

    You should possess a natural tendency to problem-solving, strong analytical and resolution skills.

    For this role, being a team player and having high personal integrity are essential.

    Strong interpersonal and communication skills, earning trust easily, are expected.

    Requirements:

    Basic understanding of operating systems and middleware.

    Understanding of Agile principles.

    IBM Z architecture knowledge: usage and development.

    Experience with z/VM, z/OS, Linux on Z.

    Experience with VSE platform as user, administrator, operator.

    Min. 3 years of experience in VSE operating system skills: usage, installation, and administration.

    Min. 3 years of experience in IBM zSystems architecture knowledge: usage and development.

    Min. 3 years of experience in VSE Debugging skills.

    PREFERRED SKILLS:

    Min. 3 years of experience in LE and Compilers programming.

    Min. 3 years of experience in VSE HLASM and C programming.

    EDUCATION:

    Bachelor's or better in Computer Science preferred.

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