Lead Service Desk Analyst - City of Parramatta Council, Australia - West Recruitment Pty Ltd

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West Sector:
Technology Job Summary

• Opportunity to lead and mentor
• Penrith Location

Job Description

Are you a seasoned service desk professional with a successful track record in the Managed Service Provider (MSP) domain? If so, this opportunity is tailor-made for you.

West Technology has partnered with a forward-thinking Australian MSP known for its exceptional services to an array of clients in the Penrith and Western Sydney area.

As a Lead Service Desk Analyst, you'll be leading a dynamic team, overseeing local and offshore support analysts, while playing a pivotal role in propelling the business to continue growing.

• Providing expert guidance and leadership to our service desk team.
• Immersing yourself in various client environments spanning desktop, server, networking, and cloud technologies.
• Cultivating and nurturing client relationships with dedication.
• Steering client projects from system implementations to seamless migrations.
• Skilfully managing relationships with third-party vendors and solution providers.

I'm seeking a Level 3 service desk analyst with prior leadership experience or a burning ambition to ascend into leadership.

• Australian Permanent Residency or Citizenship.
• A solid history in Level 3 role within an MSP environment.
• Relevance IT qualifications such as Microsoft, VMware, Cisco, etc.
• Proven experience supporting Windows Servers and Desktops.
• Proficiency in Azure Cloud, O365, Veeam, VMware/Hyper-V.
• Adept communication skills with a polished phone presence.
• A proactive, customer-centric work ethic.

• A competitive six-figure salary package.
• Opportunities for employer-sponsored certifications and training.
• An inviting and sociable work culture in a vibrant environment.