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  • Application Support Analyst - NSW - Sydney - City & Inner West - GoTech Solutions Pty Ltd

    GoTech Solutions Pty Ltd
    GoTech Solutions Pty Ltd NSW - Sydney - City & Inner West

    2 weeks ago

    Default job background
    Description

    Key Responsibilities:

    • Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
    • Good working knowledge in RP2.4 version or above.
    • Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
    • Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
    • Implement integration plans/scripts to validate that application changes meet technical specifications.
    • Responsible to troubleshoot/resolve incidents and business support item.
    • Participate in technical reviews at appropriate stages of development.
    • Perform application support tasks like systems support, security reviews, & maintenance tasks.
    • Participate in production support/pager duty rotation including weekend and off-hour support coverage.
    • Installing new hardware, software, and networking systems.
    • Proposing simple and effective solutions.

    Technical Skills:

    • Having good knowledge in production support working experience in using technical skills,
    • Oracle DB - PL SQL/ SQL server RP2.4 version or above
    • Shell scripts
    • Unix
    • Control M scheduler
    • Application networking
    • Web UI or browser-based application

    Requirements:

    • Good analytical & troubleshooting skills
    • Ability to work under pressurized environments
    • Good communication (Oral, Verbal & Written) skills
    • Set of Technical skills mentioned above
    • Self-driven, proactive team player

    Nice-to-Haves:

    • Relevant certifications
    • ITIL/ production support background Interpersonal skills
    • Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel

    This role requires a highly motivated individual who can provide top-notch application support and work collaboratively with various teams to ensure seamless application performance. The ideal candidate will have excellent analytical and troubleshooting skills, be able to communicate effectively, and possess a strong set of technical skills. Experience with Oracle DB, shell scripts, and Unix is also desirable. If you are a self-driven and proactive team player looking for a challenging opportunity, please apply now.


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