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  • Essence Care Australia - Darwin - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Darwin

    3 weeks ago

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    Description

    Disability Intake Officer Role

    The Disability Intake Officer plays a vital role in creating a welcoming environment and facilitating a seamless intake process for clients with disabilities.

    Key Responsibilities:

    • Client Assessment and Intake: Conduct thorough initial assessments to understand the needs and eligibility of clients with disabilities, collect and document accurate and confidential client information, determine appropriate services and supports based on assessment, and ensure follow-up with clients.
    • Information and Referral: Provide detailed information about available services, resources, and support options, refer clients to internal departments or external agencies as required, and ensure clients have accessed referred services.
    • Documentation and Record-Keeping: Maintain up-to-date and accurate client records, ensure all documentation complies with organisational policies, legal regulations, and compliance, and prepare reports on intake activities.
    • Collaboration and Communication: Work closely with other departments, service providers, and community organisations, communicate effectively with clients, caregivers, and service providers, and participate in team meetings and training sessions.
    • Client Support and Advocacy: Provide ongoing support and guidance to clients, advocate for clients' needs, address and resolve client concerns or complaints promptly, and stay informed about disability services and best practices.

    Requirements:

    • Bachelor's degree in social work, Healthcare, Disability Services, or a related field.
    • Experience with disability legislation and the NDIS or a thorough understanding of its framework, policies, and procedures.
    • Strong verbal and written communication skills, excellent organisational and time-management skills, high level of empathy, patience, and a compassionate approach to participant care.
    • Problem-solving skills, technical proficiency in using case management software, and ability to work collaboratively with diverse stakeholders.

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