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    • Communications Quality Support Officer - Brisbane - Ambulance

    Ambulance
    Ambulance Brisbane

    2 weeks ago

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    Description

    Job Title: Communications Quality Support Officer

    The Communications Quality Support Officer plays a vital role in the Quality Assurance Unit, State Communications Development, contributing to a statewide Communications Quality Systems Framework delivered through eight Operations Centres (OpCens).

    This key position is responsible for conducting case reviews on randomly selected code one and two responses and calls handled in all Operations Centres across Queensland.

    Key responsibilities include contributing to help desk and support functions for OpCen Emergency Dispatch- Quality (ED-Q) and Professional Development staff, as well as supporting activities related to future developments in ambulance communications.

    The Communications Quality Support Officer is a driving force behind achieving excellence in OpCen performance through coaching and mentoring of OpCen quality specialist (ED-Q) personnel.

    Successful applicants will possess the following attributes:

    • Demonstrated ability to contribute to strategic planning and provide policy advice, including State Operations Centre policy, standards, and service improvement initiatives.
    • Proven ability to review, develop, and implement operational plans and policy for an ambulance service or similar emergency service organisation.
    • Detailed knowledge and understanding of contemporary issues affecting Operations Centre services, including experience with computer-aided dispatch software.
    • Capabilities and experience in supporting and implementing organisational change, system reform, and enhanced customer service delivery models in a complex environment.
    • Well-developed conceptual, analytical, and problem-solving skills, including interpreting trend/output/outcome performance data.
    • Effective communication, negotiation, collaboration, and presentation skills for building productive relationships with stakeholders.
    • Project management skills for setting priorities, working under pressure, and managing multiple projects in a complex environment.
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