CT Applications Specialist - Hawthorn, Australia - GE Healthcare

Description

Job Description Summary

The CT Applications Specialist is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist is also responsible for formal technical and clinical support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Duties Include (but not limited to):

Sales, Demonstration, and Installation

• Provide technical and clinical support during the sales process of CT.
• Provide application support to sales teams and assist in creation of selling tools
• Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem/s
• Develop, coordinate, and deliver product training to customers on software, application and/or equipment use
• Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Manage clinical handover and complete installations check off with the customer
• Provide a plan for follow-up and additional installation training, as needed
• Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Collate and contribute to the image library for tenders, demonstrations, and customer presentations

Marketing & KOL development

• Work with the modality/segment/clinical leader to develop and sustain Reference Sites/ Luminary collaborations, building Key opinion leaders' network in ANZ
• Assist with Product and Commercial Marketing/Segments to integrate product roadmap requirements
• Use market and product knowledge to aid sales team in developing sales, marketing, and customer service strategies

Customer Satisfaction

• Provide clinical, technical, and professional guidance as necessary to improve the customer experience
• Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives
• Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs
• Share product enhancement ideas with the local channels to inform the make centre via CSO process
• Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix
• Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

Customer Strategy

• Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
• Energize team and maintain adherence of field processes
• Keep abreast and report on competitor information

Training & Education

• Collect, analyse, and communicate appropriate customer training, and competitive information
• Provide a full education and training programme for customers, CA/dealers, and internal GE personnel
• Support trade shows and professional conferences by performing product demonstration and customer training
• Facilitate team communication and the sharing of best practices
• Report constructive feedback to wider team on new product introductions
• Work closely with modality/clinical/applications leader and Segment Lead to drive the business
• Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market
• Collaborate with the broader AKA applications leaders in developing regionalised education programs

Qualifications/Requirements

• A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science
• Demonstrated clinical scanning proficiency on current products/platforms
• Minimum 3 years of relevant CT clinical/technical experience, previous experience on GE CT Platforms preferred but not essential
• Willingness to travel extensively within your specified geographic region as well as to nationwide
• A clear thinker with the ability to interpret and translate complex technical data and systems.
• Possess strong analytical and problem solving skills.
• Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.
• Ability to work in a team environment.
• Proficiency in English
• Proficiency in computer skills in Microsoft Office Suite products

Desired Characteristics

• Ability to effectively communicate, verbally and in writing with global counterparts, to external customers and team members in other functional organizations
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Readiness to learn as well as contribute to the business
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Strong accountability, sense of urgency and ability to effectively handle multiple priorities simultaneously
• Willingness to be flexible/adapt to changing work environments
• Team oriented with a customer satisfaction mindset
• Strong presentation skills (public speaking and lecture experience desired)
• Experience on all current GE products for which responsibilities cover

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours
• Competitive salary
• 5 weeks leave (ask about "take 5")
• Generous leave & family policies
• Long term career opportunities (locally and globally)
• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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