- Clients and Customers being their number one priority, this role will focus on supporting their stakeholder's with installation, service and maintenance, as well as providing comprehensive user training for key products to ensure maximum value and ease of their purchases.
- Acting as the first-point of contact for all servicing enquiries, successful applicants will be responsible for ensuring that all communication is received and dealt with accordingly through conducting the following tasks:
- Ensure the provision of superior customer service to customers when processing orders and dealing with customer enquiries
- Ensure appropriate response to customer requests, queries, complaints or issues and/or escalate unresolved issues to the Customer Service Team Leader
- Provide customers with advice on additional equipment or accessories that could accompany their sales order
- Develop a comprehensive knowledge and understanding of company products and availability in order to effectively respond to customer requirements
- Provide back up and administrative support to the national customer service team; maintain filing, office systems and perform other duties as directed
- Sound IT skills, including the use of MS Office suite and CRM (Salesforce)
- Experience in a customer service, call centre environment and office environment
- Ability to build rapport with customers, understand their needs and provide confidence in our ability to support them and address their issues, in a calm, clear and effective manner
- Ability to communicate technical details and specifications in a clear and accessible way to both subject matter experts (SMEs) and non-SMEs
- Port Melbourne Location
- Temporary position with the opportunity to extend
- Fun and diverse work culture
- Extensive training with on-going support
- Generous salary
- Monday - Friday (8:30am - 5pm or 11am - 7pm)
Customer Service - Port Melbourne, Australia - Symmetry Human Resources Group Pty Ltd
Description
Founded in 1979, our Client is Australia's most trusted commercial kitchen expert and importer of premium commercial and catering equipment partnering with some of the food service industries most recognised and acclaimed brands worldwide.
With an industry focused team providing a customer-centric approach to all clients and customers, their high-valued employee's working across warehousing, customer service, sales, marketing, installation, servicing, technical, product support and in-house chefs strives to provide advice and training through the complex variables within the food service industry inclusive of its technology and products.
A family-owned business of strong values and commitment to its people, they are currently looking to expand their dynamic team.
Therefore, we are currently looking for experienced customer service executives to assist with their transformation and growth to support their future ambitions.
About the Role:
Skills And Experience:
Personal Attributes:
Further Information:
Apply today to expand your career within a national brand