Senior Telecommunications Officer - Townsville, Australia - The State of Queensland

Description

Queensland Police Service (Organisation site )
Information and Communication Technology Operations; Frontline and Digital Division; Strategy and Corporate Services; Kirwan

Join our team Frontline & Digital Division delivers ICT services to the Queensland Police Service, Queensland Fire and Emergency Services, the Inspector-General Emergency Management, Queensland Ambulance Service and Queensland Corrective Services.

Our Division provides vital assistance to frontline officers and policing services across the state and to the broader Queensland community.

We are committed to delivering healthy, safe, positive and inclusive workplaces with a diverse workforce that reflects the community we serve.

The core capability requirements for this role are:

• Lead and coordinate a team of telecommunications specialists in telecommunications services including the triple-zero telephone environment.
• Coordinate and provide high level technical expertise in the management of customer telephony accounts and invoices for operational areas within QPS inclusive of service changes, resolution of porting issues and disconnections.
• Coordinate logging, monitoring, and reporting/rectification of faults, new accounts, moves and changes in a timely and accurate manner.
• Oversee the establishment and maintenance of telephone electronic billing system (Infoview) and ordering and processing of telecommunications requests.
• Assist in the co-ordination, compilation and implementation of minor telephone projects, monthly and other reports.

Role Requirements:

Mandatory:

Mandatory requirements apply and must be provided to the panel. Applicants must possess:

• An Advanced Diploma in Electronics/Telecommunications or equivalent trade qualification; and
• An Australia Communications Media Agency Cabling Licence or equivalent or confirm commitment to obtain required license.
• This position is required to participate in an after-hours on call support program.

Applications to remain current for 12 months.

Job Ad Reference: QLD/562779/24

Closing Date: Tuesday, 21 st May 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.