- Nurture and
- Orchestrate Seamless Campaign Execution:
- Proactively Enhance Campaign Performance:
- Client Issue Resolution Expert:
- Drive Data-Backed Insights:
- Shape Advertising Strategy:
- Cultivate Long-Term Client Relationships:
- Custom Program Management:
- Campaign Kickoff and Optimization:
- Robust Reporting Support:
- Product Consultancy:
- Cross-Functional Collaboration:
- Champion Product Updates:
- BA/BS degree in marketing, advertising, technology or media field;
- More than 8 years of experience in ad sales, marketing and development, or a salesrelated support function
- Boast strong verbal and written communication skills, coupled with the ability to convey technical jargon in a way that resonates with nontechnical stakeholders.
- Demonstrated understanding of digital media platforms and ad metrics particularly in the area of performance marketing (bonus for social / search / programmatic / adtech)
- Familiarity with ad verification partners (IAS, DV, MOAT) is a definite plus. Same goes for Ad-Tech & Mar-Tech related platforms such as Salesforce, Liveramp, & Adobe.
- Demonstrated experience in working with crossfunctional teams;
- Experience with analyzing data and delivering insights;
- Selfstarter, fast learner with a cando spirit;
- Ability to travel domestically and internationally as needed.
- Exhibit proficiency in Microsoft Office and Google Docs.
- Possess the knack for analyzing data, uncovering insights, and utilizing them to evaluate and enhance campaign performance.
- Experience in diagnosing and resolving technical issues alongside product and engineering teams is a definite plus.
- Previous management & leadership experience is preferable.
- If you have a passion for TikTok and especially for retail & ecom, you're already one step ahead Bonus if you have...
- Experience working in a fastpaced startup environment
- Experience working with global partners in different time zones & cultures
Senior Client Solutions Manager: Retail - Melbourne, Australia - TikTok
Description
Team IntroductionThe Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.
Our RoleWe are looking for a customer service, detail-oriented Senior Client Solutions Manager to join our Retail & e-Com Key Account Team.
The Client Solutions Manager is a crucial member of our growing Global Business Solutions team that supports our clients & existing CSM teams in meeting their objectives and providing best in class customer service.
The Client Solutions Manager role is responsible for partnering with Client Partners to drive revenue by negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers.
The Client Solutions Manager will strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.
To add to that, we're also looking for someone to come in and raise the bar for our existing CSM team members across Key Accounts, so the ability to informally coach & mentor other team members & XFN colleagues will be key.
Responsibilities:
Expand Client Relationships:
Working with your Client partner, the CSM will cultivate and elevate post-sale client connections, ensuring continued growth and satisfaction among advertisers
Tok Features:
Maintain an updated knowledge base of TikTok's features and ad units
Proactively lead discussions on product updates, educating brands and agencies on TikTok's offerings, and providing guidance on best practices to drive outstanding performance and groundbreaking campaigns.