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  • CRM Senior Account Manager - Melbourne - Publicis

    Publicis
    Publicis Melbourne

    1 month ago

    Default job background
    Description

    Publicis Groupe is a world leader in marketing, communication, and digital business transformation. Our connected platform of companies and capabilities unites our people in a collaborative way of thinking and working.

    We offer seamless access to the expertise of 80,000+ talents across 100+ countries globally. In Australia, our marketing capabilities stretch across creative agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry), Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX, PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for clients.

    Job Description

    The Role

    We're seeking a CRM Senior Account Manager to join one of our biggest connected client accounts. Based in our City Road Office, you'll be a vital member of our client services/project management team. You'll ensure the smooth running of projects across digital campaigns and CRM projects.

    Responsibilities:

    • Manage client CRM marketing programs across client portfolio and day-to-day project management.
    • Motivate and support technical delivery teams to retain and grow opportunities.
    • Lead project implementation meetings and liaise with clients to understand their requirements.
    • Quality control including reviewing all work submitted to clients.
    • Collaborate with strategy and data teams to develop post-campaign reports and optimisation suggestions.

    Qualifications

    We're looking for someone with:

    • A passion for CRM, Data, and Digital.
    • A proactive approach to managing projects.
    • Excellent organisational skills and ability to multi-task.
    • Awareness of creative processes and techniques, including digital platforms.
    • Ability to work under pressure while maintaining a cool outlook.
    • A personable and professional character for building client rapport.
    • Confidence in delivering high-quality work.

    Estimated Salary: AU$120,000 - AU$150,000 per annum

    What We Offer

    We provide a comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. Enjoy a lively office environment where people love working together, supported by our Publicis Liberté flexibility approach. Access our Global AI Platform, Marcel, for career mobility and collaboration. Participate in extensive Learning & Development opportunities and a culture of open feedback and support. Explore our Diversity, Equality, and Inclusion strategy driven through various committees.


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