financial crime prevention specialist - Parramatta - beBeeFraud

    beBeeFraud
    beBeeFraud Parramatta

    1 week ago

    Full time

    Job title: Fraud Officer

    Description

    Protect Customers from Financial Crime

    We are seeking a skilled Fraud Officer to support our customers impacted by scams and fraudulent activity. In this critical frontline role, you will be part of a dedicated 24/7 operations team protecting customers and minimising financial crime losses.

    You'll respond to fraud detection alerts and customer enquiries across multiple banking channels, including cards, digital platforms, merchant transactions, and scams. This position combines investigative work with exceptional customer service - helping customers feel supported and protected during a stressful time.

    • Service inbound calls relating to Card Fraud, Digital Fraud, Merchant Fraud, and Scam activity
    • Monitor transaction systems for potential security breaches within agreed SLAs

    To succeed in this position, you'll need previous experience in a similar role or sector. You should have strong attention to detail as well as excellent communication skills to interact effectively with both internal teams and external partners.

    • Bachelor's degree in relevant field (e.g., finance)
    ,

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