Customer Service - Port Melbourne, Australia - Page Personnel

Page Personnel Port Melbourne, Australia

5 days ago

Full time, Part time

Description

Port Melbourne Location
$80,000 -$85,000 + Super (pending experience)

About Our Client

Our client, nestled in Port Melbourne, specialises in the development, manufacturing, importing, and distribution of high-quality FMCG (Fast Moving Consumer Goods) to various leading retailers across Australia. With partners across APAC, our Client is a true market leader in innovation within their space.

Job Description

Reporting to the Operations Director & Finance Manager, the main responsibilities will include but not limited to:

Process, document, and bill customer orders received via various channels including EDI, online portals, and email.
Coordinate with retailer's purchasing teams for order fulfilment and dispatch instructions.
Monitor deliveries, obtain proof of delivery (POD), and manage necessary paperwork for accounts payable departments.
Manage production orders and ensure accurate Bill of Materials creation.
Coordinate inventory movements and transfers, maintaining proper documentation.
Conduct regular inventory checks and cycle counts to ensure accuracy.
Monitor inbound shipments and communicate with relevant teams regarding expected deliveries.
Prepare Landed Cost Reports by collecting and verifying invoices.
Efficiently manage stock booking and documentation processes.
Liaise with freight forwarders for timely stock delivery, handling import/export paperwork.
End-of-month financial reporting and reconciliation, including debtor and creditor statements, invoice processing, sales reporting, tracking warehouse activity and freight charges, and ensuring data accuracy for system roll-over.
Answering inbound calls and customer enquiries, prepare meeting rooms and general administrative duties
Other ad-hoc duties as required

The Successful Applicant

The successful candidate will be someone who can seamlessly navigate between customer service, logistics, operations, and administrative tasks. The ideal candidate will possess exceptional accuracy and attention to detail, with the ability to cross-check all work to ensure accuracy. Proficiency in MS Office, particularly Excel, is a must, along with strong organisational skills to handle multiple tasks and meet deadlines. Excellent communication skills, both written and verbal, are essential, as is the ability to work collaboratively within a team or independently. We're looking for someone with a positive attitude, enthusiasm, and outstanding interpersonal skills to interact effectively with both colleagues and customers. Previous experience with Arrow Accounting Package would be advantageous but not mandatory. If you're ready to take on a dynamic role where no two days are the same, we want to hear from you

What's on Offer

Innovative and Dynamic role within an FMCG leader across Australian retailers

$80,000 - $85,000 + super (Pending experience)

Customer Service, Operations and Administration 360 Role

Permanent Full time or Part time Options in Port Melbourne Location

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