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  • Intake Coordinator - Brisbane - Mclean Care

    Mclean Care
    Mclean Care Brisbane

    3 weeks ago

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    Description

    About Us:

    At McLean Care, we are passionate about providing high-quality services that make a real difference in people's lives.

    We are looking for an enthusiastic and compassionate Intake Officer to join our Home and Community Care team.

    This is a great opportunity to contribute to the well-being of the community, while being part of an award-winning and supportive environment.

    Role Summary

    The Intake Officer provides a centralised point of entry for all program referrals, responsible for managing and processing referrals across all geographical areas of the organisation.

    This role is crucial in delivering a personalised service and building effective relationships with internal and external clients, as well as liaising with staff, consumers, and their families.

    Key Responsibilities:

    • Manage and coordinate all program referrals, ensuring they are processed via the appropriate channels (e.g. MAC, VHC Portal)
    • Liaise with Allied Health Manager and Community Care Managers to ensure accurate and timely service delivery
    • Provide information regarding service availability and costs to clients and referrers
    • Maintain accurate records and ensure compliance with relevant policies and guidelines
    • Ensure all service delivery information is up to date and accurate in relevant systems (e.g., MAC portal, Carelink)
    • Proactively engage in promoting community care services and enhancing support for the local community
    • Support a culture of teamwork, quality service, and respect for diversity

    Knowledge & Experience:

    Practical experience working in a busy office environment, ideally with multidisciplinary teams

    Experience or understanding of working with older people, people with disabilities, or knowledge of Consumer Directed Care and Home Care Guidelines

    Experience with electronic rostering systems is highly regarded

    Certificate III in Business Administration or equivalent qualification or experience

    What We Offer:

    Competitive salary plus superannuation

    Salary packaging (up to $15,900) to increase your take-home pay

    Supportive and collaborative team environment

    Opportunities for professional development and continuous improvement


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