Business Operations Coordinator - Sydney, Australia - NSW Department of Customer Service

Olivia Brown

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Olivia Brown

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Business Operations Coordinator

Clerk Grade 7/8

Salary range:
$106,025-$117,363 + superannuation and leave loading

Temporary 12-month opportunity

Sydney or Bathurst

Applications close:
Wednesday 26th June 2024 [at 9:59am]

About Us

Government Technology Platforms (GTP) provides whole-of-government digital solutions which aligns with the NSW Government's Strategy by improving service delivery, streamlining internal government practices, and reducing costs.

It provides these benefits to its stakeholders including the people of NSW, businesses, and NSW government agencies.

GTP operates a remote/hybrid working model, so you will have the ability to work from home most of the time.

However, there may be occasions where you may need to attend the office.

About the Role
We have an opportunity for a dynamic Business Support Officer to join the GTP Executive Support Office.

Working closely with internal and external customers, you will be responsible for overseeing and contributing to the provision of high-level business, administrative and support services.

Particularly, with responding to a high-volume of requests for information, preparing responses, resolving issues, and coordinating recruitment operations.

What you'll be doing

  • Delivering a range of highlevel administrative and support services for the business, including gathering information and preparing briefings, reports, and presentations for a range of audiences to support informed decision making and planning
  • Acting as a point of contact for information requests and coordination of the responses
  • Coordinating endtoend recruitment from initial recruitment requests through to onboarding new starters.
  • Ensuring the resolution of issues in a timely manner to enable the delivery of a quality customer experience

About You:

We're seeking an enthusiastic and motivated individual with a focus on creating positive customer experiences.

You will have the ability to work autonomously, be proactive, solve problems, manage competing priorities and work in a fast-paced environment.

To be successful in this role:

  • A strong communicator with the ability to build and maintain professional relationships and trust with diverse customers
  • Exceptional written communication skills
  • Possess outstanding organisational and time management skills to meet deadlines
  • Flexible, adaptable, and experienced working in complex, highpressure operational environments
  • Comfortable working independently, using initiative and judgement to provide high quality, accurate and professional timely service
  • A qualification or equivalent experience in Business Administration Having experience coordinating Recruitment would be highly desirable
What we need from you:Please submit your of no more than 2 pages with an up-to-date resume of no more than 5 pages, detailing your experience as relevant to the position.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

Closing Date:
Wednesday the 26th June 2024 [at 9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.

We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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