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    • Event Tech Operations Support - Melbourne VIC - Tennis Australia

    Tennis Australia
    Tennis Australia Melbourne VIC

    1 month ago

    Default job background
    Full time
    Description

    At Tennis Australia (TA) we are passionate about what we do, and we have ambitious plans to continue to grow our game from grassroots to Grand Slam With a hyper-focus on digital innovation, we aim to deliver a world-leading digital experience that elevates how players, coaches, and clubs engage with tennis. To help us achieve this, we are seeking a highly motivated and experienced Event Technology Operations Support to join our team.

    Tennis is a sport that is open for all and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport.  We take great pride in providing a working environment that allows people to be their authentic self, and offers the flexibility that our people need to thrive both at work and at home.

    Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

    If you need assistance or adjustments to fully participate in the application process, please contact

    About the role

    As an Event Technology Operations Support, you will assist the Event Technology Manager in streamlining event technology operations across various departments to ensure the successful delivery of major tennis events. This supporting position is crucial to our goal of building a world-class event technology operating model and realising our vision: Empowering event team members to use our technology with confidence in performing their roles.

    This role involves a blend of operational coordination, systems administration, and process documentation, contributing to the seamless delivery of technology across all events.

    Reporting to the Event Technology Manager, In this role, you will:

    • Collaborate with internal teams, vendors, and external stakeholders to ensure smooth operations during events.
    • Conduct post-event reviews and implement improvements to enhance future events.
    • Maintain and ensure the accuracy of data and information in critical event systems (CES): ReqApp, SharePoint: Event Technology Hub, EXT – TechOps AO, and SoT.
    • Ensure all members of the event technology team, including vendors and contractors, have the necessary resources to complete their tasks.
    • Provide guidance and training to event staff on event technology systems and processes.
    • Assist in developing and maintaining standard operating procedures (SOPs) for event technology.
    • Ensure compliance with data privacy regulations and best practices within event technology operations.

    About you

    To be successful in this role, you are a highly organised and proactive individual with a passion for operational excellence and a keen interest in event technology. You bring a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks at once. You enjoy being part of a team working towards a shared goal and are excited by the opportunity to contribute to the delivery of world-class events.

    What you will bring to the role:

    •  Relevant tertiary qualification in Information Technology or equivalent experience.
    • Proven experience in IT operations management within a large organisation.
    • Basic understanding of a relational database.
    • Experience with ticketing systems such as Ticketmaster or similar.
    • Microsoft SharePoint site creation foundational skills.
    • Familiarity with ITIL processes and incident management tools.
    • Excellent problem-solving skills and ability to think analytically.
    • Effective communication and interpersonal skills.

    What's in it for you?

    • Career development with a range of formal education and on the job training opportunities
    • Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
    • Monthly health & wellbeing activities through our Serving Your Health program
    • Onsite gym & tennis facilities
    • Flexible working practices & free car parking
    • Salary packaging & a range of discounts from our sponsorship partners

    To Apply
    If you think you're up to the challenge, we'd love to hear from you Please submit your resume via our online application system.

    Applications close 24th June, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

    Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

    At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.

    We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

    Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 

    We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

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