Assistant Night Manager - Homebush, Australia - PULLMAN

Description

Reporting to the Night Manager, you will be an experienced and motivated Assistant Night Manager for our iconic 5 star Pullman Hotel.

In the role of Assistant Night Manager you will report directly to the Front Office Manager/ Night Manager. Tasks and responsibilities will consist of, but are not limited to the following:

• Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty
• Cross check and balance work completed during the day for all outlets on a shift
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
• Take and prepare room service orders
• Effectively handle guest complaints
• Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
• Maintain responsibility for the overall auditing and administration function of the Night Audit team
• Manage the Guest Relations function and confidently manage any disruptive guests and ensure their discreet removal from the property if needed
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
• Be available at all times for guest queries
• Ensure the hotel is operating efficiently and according to hotel policy
• Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

To be successful in this role, you will be:

• Adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities
• Holding a Responsible Service of Alcohol certificate
• Holding an Australian Driver's Licence, manual driving skills preferred
• Able to work night shifts (11pm-7:30am) across a rotating roster including weekend work and public holidays
• Enthusiasm to connect with guests and to hear their story
• An energetic, team focused and CAN DO attitude
• Excellent grooming and presentation skills
• Exceptional communication skills both written and verbal
• High level of computer literacy – Excel and Opera experience preferred
• Excellent attention to detail

In return, we will provide you with a competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.