Operations and Student Journey Manager - Melbourne VIC
1 month ago

Job summary
The Operations and Student Journey Manager provides leadership and strategic oversight for the operational effectiveness and student experience across all campuses of Acknowledge Education (AE) and the International College of Hotel Management (ICHM). This role is responsible for ensuring the delivery of seamless, student-centred services,with accountability for timetabling, space optimisation, campus capacity, facilities,
student surveys, student engagement initiatives and the coordination of operational strategy across multiple campuses.
- Provide leadership to campus operations teams to ensure consistent high-quality service delivery across all campuses.
- Oversee campus operations facilities risk emergency preparedness to maintain safe compliant effective learning environments.
- Lead initiatives that enhance the student journey retention satisfaction using survey insights data drive continuous improvement.
Job description
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