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- Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
- Provide Intake and Registration services to carers as outlined in the Carer Support Framework
- Create an environment which carers will find welcoming, real and inclusive
- Develop support relationships with carers which are positive and are built on Wellways values
- Providing information to carers on the process for intake needs assessment and planning, and available supports
- Scheduling assessment and planning appointments for Carer Support Workers
Intake & Registration Officer - Brisbane - Wellways Australia

Description
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you. Build a rewarding career with an organisation that truly puts people first $37.35- $40.05ph (SCHADS 3B) + super+ salary packaging benefits Full time opportunity based in Upper Mount Gravatt QLD
About the program Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services, aiming to help carers access practical information and advice and connect with services in their local area.
Carer supports and services are delivered to those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.
About the Opportunity
Working as our Intake and Registration Officer, you will be responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway.
Your primary focus in this role, will be to work with carers mainly over the phone, to access information and complete the intake and registration process.
Some of your daily duties will include:
What We Offer
Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose.
Here, you can thrive while making a genuine difference.
We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive.
We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in.
This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging.
You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us.
As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program.
It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.
Why Us?
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania.
We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.
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