Zoila Sosa

Family & Mental Health Support Specialist | 18+ Years in Community Services
Compassionate and experienced practitioner with a strong background in case management, mental health, AOD, and justice services. Skilled in supporting individuals and families with complex needs, including those at risk of homelessness or social exclusion. Proven ability to build trust-based relationships, facilitate inclusive support planning, and collaborate across multidisciplinary teams. Holds formal qualifications in Mental Health, AOD, and Community Services, and brings a trauma-informed, culturally sensitive approach to empowering people through stable housing and community connection.

Experienced Family & Mental Health Support Specialist with over 18 years in community services, specializing in trauma-informed care, case management, and advocacy for individuals and families with complex needs. Skilled in mental health, AOD, justice services, and housing support. Proven ability to build trust, coordinate crisis responses, and collaborate across multidisciplinary teams to deliver inclusive, culturally sensitive support. Passionate about empowering people through stable housing, community connection, and holistic wellbeing.

Education Summary
Certified in Mental Health, Alcohol and Other Drugs (AOD), Community Services, and Employment Services, with formal training from Karingal and Gen U. These qualifications support a well-rounded, trauma-informed approach to client care across diverse service systems.