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Tapana Reddy

Tapana Reddy

Application Support Analyst | L2 Ticketing
Toongabbie, Parramatta

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About Tapana Reddy:

Talented Application Support Analyst with 3+ Years of Experience and dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. Motivated and friendly worker with a flexible schedule and willing to work weekends. Work collaboratively with team members and provide excellent documentation by following agile methodology.

Experience

  • Software professional with 3+ years of experience in Application support Analyst 
  • Well versed in requirement analysis & understanding, Agile and Hybrid agile project execution, demonstration expertise, Team management and delivery ownership, experience of contribution in end to end SDLC
  • Experience with the visualization tools like Tableau and Powerbi in terms of creating reports which add more impact in reviewing the high level overview of project growth
  • Expertise with DAX API and SQL queries to pull the data using the databases like salesforce, sql server etc
  • Extensive client facing experience predominantly with the United States and Belgium
  • An active and chosen contributor in handling some complex issues related to  process or workflow .Have a proven strength in team, client and people management strategy, that adds the X factor to the table during critical scenarios
  • Experience of participation in business development activities in events to showcase products & demos
  • Played the roles of Pre-sales support specialist for, leading tech teams in resolving and updating the documentation and getting it published through the Technical Writers in the Collibra portal.

Education

Completed my Master from SVU university , United states.

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