Santa Fe Wridgways December 2015 - May 2016The Santa Fe Group is a leading global provider of moving, relocation and mobility services to corporate and private customers. We operate in 56 countries and is ranked in the top 5 of its sector with the Group Headquarters in London. Santa Fe Group A/S is listed on the Copenhagen stock exchange.
20 branches across Australia with a comprehensive network of professional consultants, a sizeable fleet of vehicles, and our safe and secure storage facilities.
Santa Fe Wridgways is committed to delivering 5 Star Service and offer Packing, Unpacking, Cleaning, Pet Relocation, Storage, Vehicle Transport and Insurance.
Regional Sales Manager Vic/SA
Thrifty Car Rental June 2014 - October 2015I contributed to several new initiatives to protect and build to the corporate and franchise customer base of $7m, securing employment engagement and participating in customer negotiations. This was achieved with strategic planning, staff development; regular account reviews; new business development, business process improvements and strong relationship and customer based experienced strategies.
National Sales and Operations Manager
Waivestar Marketing Group March 2013 - April 2014WaiveStar Group provides Pick & Pack, Supply Chain Management, Print Management, Inventory & Logistics, Warehousing, Uniforms/Safety Wear, e-business solutions (WaiveNet) and procurement.
Customer Service Benchmarking Australia August 2011 - February 2013CSBA services are to understand measure and improve customer service experiences in order to help their clients be more successful. CSBA do this by understanding their clients’ strategies and aspirations then develop programs, conduct customer research, measure and assess performance. Based on results I would design a customer service improvement program that would enhance customer experiences across all touch points and industries such as, Contact Centres, Telecommunications, Transport, Tertiary and Government sectors.
Account Manager (Contract role)
Pipe Networks July 2009 - June 2011PIPE Networks is a telecommunications carrier operating within Australia and internationally. PIPE Networks have deployed one of the largest metropolitan optic fibre networks in the country, the largest Internet eXchange (IX), and the latest international submarine cable system.
Together with the Production and the Engineering Teams I was able to deliver core products such as Optical Fibre and Data Centre Networks established customers and ICT vendors. The main focus was to work with the Call Centre industry to provide fast network activity and redundancy.
Sales and Service Centre Manager
Bill Express Limited (In Liquidation) August 2006 - June 2009Bill Express was a prepaid mobile phone specialist for Optus and the new Bopo prepaid Visa card. The Bopo prepaid Visa card provides a convenient way to manage payments without relying on credit, and enables funds in bank accounts to be completely quarantined. Newsagent in shop online Marketing. Online bill payment system and Satellite broadband.
I was responsible for leading and mentoring 60+ FTE (L1 & L2) with 6 direct reports in a fast paced Inbound and Outbound 24/7 Contact Service, Sales Contact Centre, Technical Help Desk and third party break/fix contract engineers throughout Australia. I created a framework for customer service and continuous improvement, Contract compliance; Operational and Strategic focus to drive performance, reduce costs, increase efficiencies, reduce risk and increase customer satisfaction.
1995 - 2000
(5 years) State of Victoria