Shudhamsu Shrestha

I am Shudhamsu Shrestha, an IT graduate with a passion for IT Support and Front-End development and also a drive to make a positive impact through technology. I have also gained valuable experience in IT support, which has allowed me to better understand the needs and challenges of end-users. I also have hands on experience as a developer and a solid educational background to any organization I work with.

I am diligent, enthusiastic, and flexible in my approach to work, comfortable working independently or in a team environment. I am continuously working towards this through continuous learning and practical experience. I welcome new challenges and always strive to expand my knowledge and skills.

My passion for technology is matched by my desire to help others. I believe that technology has the power to make a positive difference in people's lives and I am eager to use my skills and knowledge to contribute in a meaningful way.

If you need any help or have any questions, don't hesitate to reach out. I am always happy to connect and assist in any way I can. Let's connect!

Web Developer/ IT support                             March 2023- Current

Koureli Pty Ltd

• Designed and developed websites from scratch, aligning them with the organization's key vision and objectives, while incorporating new functionalities that streamlined processes, resulting in significant time and cost savings.
• Ensured cross-browser compatibility by implementing robust CSS and JavaScript techniques, resulting in consistent rendering across major browsers.
• Conducted extensive testing and debugging to address layout inconsistencies and compatibility issues, resulting in a smooth user experience across multiple platforms.
• Developed reusable UI components and libraries, streamlining development processes and ensuring consistency across the application.
• Expanded expertise beyond website development to encompass other IT technologies such as website hosting, domain management, and server administration, contributing to comprehensive website management services for clients.
• Technical support to clients via phone, email, field visits, or through the Ticketing system
• Collaborated with cross-functional teams to integrate new technologies into existing systems, leading to a 20% increase in productivity and streamlined business processes.
• Maintained accurate documentation of IT processes and procedures, ensuring compliance with industry standards, and facilitating knowledge sharing among team members.
• Provided Microsoft 365 administration and support, assisting clients with user management, configuration, and troubleshooting, ensuring the smooth operation of their cloud-based services.
• Demonstrated exceptional communication skills while providing technical support to internal users, receiving consistently positive feedback, and achieving a customer satisfaction rating of 95%.
• Provided timely break-fix support for laptops, routers, printers, and printer-related issues, troubleshooting hardware and software problems, and resolving them promptly to minimize downtime and maximize productivity.
• Utilized Microsoft 365 Business core applications and cloud offerings, such as Office, SharePoint Online, OneDrive for Business, and Teams, to enhance collaboration and productivity for clients.

Web Developer/ IT Support Intern (Aug 2022- March 2023)

E-Soft Technologies

• Technical support to client via phone, email or through the E-soft Ticketing system
• Collaborated with cross functional teams, including designers, project manager and business analysts to ensure that backend and frontend design aligned with business requirements and user needs.
• Assisted in administration tasks such as user creation, password reset, enable/disable account and restore deleted account linked with email account.
• Identifying and fulfilling customer needs to achieve satisfaction.
• Worked in an agile environment with weekly stand-ups. Kept track of user stories/bugs in GitHub projects and conducted 2 hours of sprint planning and sprint retrospectives per week.
• Successfully designed and developed a responsive website using Bootstrap and React.js, resulting in a 30% increase in website traffic and a 20% increase in user engagement
• Utilized PHP and Laravel features such as object-oriented programming, database management and routing to optimize the performance and efficiency of backend system resulting in faster response time and improved reliability.
• Demonstrated a comprehensive understanding of IP networking, DHCP, and DNS principles, effectively diagnosing and resolving network-related issues for clients.