saurav khanal

I am a results-driven IT Support Specialist with a passion for delivering customer-centric technical solutions. With a strong foundation in hardware and software troubleshooting, cloud technologies, and system administration, I have a proven track record of supporting both on-site and remote IT infrastructures.

In my current role at Data Wise IT, I provide Level 1 and Level 2 support, manage user onboarding/offboarding, and ensure compliance with IT security protocols. My key skills include Office365, Active Directory, ServiceNow, network troubleshooting, and remote support tools like TeamViewer and AnyDesk.

I am continuously upskilling through certifications like Google IT Support, AWS Cloud Technical Essentials, and IBM Cybersecurity Analyst to stay updated with the latest industry practices.

I thrive in fast-paced environments and enjoy solving complex IT challenges while ensuring minimal downtime and high user satisfaction. I am now seeking new opportunities to contribute to IT operations in dynamic and innovative organizations.

Experienced IT Support Specialist with 3+ years in technical support, system administration, and customer service across corporate and educational environments. Skilled in troubleshooting hardware/software issues, managing user accounts in Active Directory and Office365, and supporting networks and cloud tools like AWS. Proven ability to resolve issues efficiently, improve system performance, and deliver high user satisfaction.

I hold a Bachelor's Degree in Information Technology from Kings Own Institute, Sydney, which I completed between 2020 and 2022. The program focused on critical areas such as network security, cybersecurity, cloud computing, SQL, and systems analysis. During my studies, I gained hands-on experience with various tools and technologies used in IT infrastructure, remote troubleshooting, and data management.

To further enhance my professional development, I am also currently enrolled in a Professional Year Program at Performance Education (2023–2024), which is designed to strengthen my understanding of the Australian workplace and improve both my technical and soft skills. These educational experiences have equipped me with a solid foundation in IT best practices, technical documentation, and client-focused service delivery.