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Samuel Hill

Samuel Hill

IT Support and Customer Service
Caboolture, Moreton Bay
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About Samuel Hill:

I am enthusiastic about leveraging my diverse skill set, including excellent customer service, technical troubleshooting, and a strong work ethic, to contribute positively to a work environment.

Experience

KFC                                                                November 2022 to present

Position - Team Member

  • Provided excellent customer service by taking orders, assisting customers at the counter or drive-thru, and addressing customer inquiries or concerns.
  • Prepared food items such as chicken and sides whilst adhering to all food safety regulations and KFC's policies and procedures.
  • Assembled and packaged customer orders accurately and efficiently ensuring adherence to quality standards.
  • Maintained a clean and organised work environment by following proper sanitation and hygiene procedures.
  • Handled cash and processed transactions accurately at the cash register.
  • Collaborated with other team members to ensure smooth operations and provide a positive work environment.
  • Learned from more experienced staff and participated in training programs to improve skills.
  • Efficiently managed time to ensure orders are prepared and served in a timely manner, especially during busy periods.
  • Suggested additional items or promotions to customers to increase sales and enhance their dining experience.

 

 

AUSTRALIAN CHRISTIAN COLLEGE              August 2022

Position - Volunteer Help Desk Technician

  • Responded to and resolved technical issues and inquiries from students, teachers, and staff.
  • Assisted users in setting up and configuring their laptops and tablets, to access the school's network and resources.
  • Helped users reset or recover their login credentials, such as usernames and passwords, to ensure they can access school systems and online resources.
  • Assisted in the installation of software updates, security patches, and system upgrades to ensure the school's IT infrastructure remains current and secure.
  • Handled and escalated technical issues that could not be resolved at the help desk level, and coordinated with IT specialists as needed.
  • Delivered excellent customer service by being responsive, patient, and helpful when dealing with users who may have varying levels of technical expertise.
  • Developed strong problem-solving skills to diagnose and resolve technical issues effectively, often under time constraints.

Education

  • Senior certificate, Faith Distance Education, October 2023
  • Certificate II in Information, Digital Media and Technology
  • Certificate III in Entrepreneurship and New Business
  • Certificate III in Information Technology
  • Certificate II in Community Services

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