About Samuel Hill:
I am enthusiastic about leveraging my diverse skill set, including excellent customer service, technical troubleshooting, and a strong work ethic, to contribute positively to a work environment.
Experience
KFC November 2022 to present
Position - Team Member
- Provided excellent customer service by taking orders, assisting customers at the counter or drive-thru, and addressing customer inquiries or concerns.
- Prepared food items such as chicken and sides whilst adhering to all food safety regulations and KFC's policies and procedures.
- Assembled and packaged customer orders accurately and efficiently ensuring adherence to quality standards.
- Maintained a clean and organised work environment by following proper sanitation and hygiene procedures.
- Handled cash and processed transactions accurately at the cash register.
- Collaborated with other team members to ensure smooth operations and provide a positive work environment.
- Learned from more experienced staff and participated in training programs to improve skills.
- Efficiently managed time to ensure orders are prepared and served in a timely manner, especially during busy periods.
- Suggested additional items or promotions to customers to increase sales and enhance their dining experience.
AUSTRALIAN CHRISTIAN COLLEGE August 2022
Position - Volunteer Help Desk Technician
- Responded to and resolved technical issues and inquiries from students, teachers, and staff.
- Assisted users in setting up and configuring their laptops and tablets, to access the school's network and resources.
- Helped users reset or recover their login credentials, such as usernames and passwords, to ensure they can access school systems and online resources.
- Assisted in the installation of software updates, security patches, and system upgrades to ensure the school's IT infrastructure remains current and secure.
- Handled and escalated technical issues that could not be resolved at the help desk level, and coordinated with IT specialists as needed.
- Delivered excellent customer service by being responsive, patient, and helpful when dealing with users who may have varying levels of technical expertise.
- Developed strong problem-solving skills to diagnose and resolve technical issues effectively, often under time constraints.
Education
- Senior certificate, Faith Distance Education, October 2023
- Certificate II in Information, Digital Media and Technology
- Certificate III in Entrepreneurship and New Business
- Certificate III in Information Technology
- Certificate II in Community Services
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