Samantha Dempsey

My name is Samantha Dempsey. I am a well-spoken, polite and confident individual who has had many years’ experience working with people in a number of different environments from hospitality working in a number of areas in Service NSW and most recently working with Australian Panels (formerly Polytec).

I have an outgoing, bright and passionate personality and learn quickly. I take great pride in my work and can work effectively as both an individual and as a member of a team. I am a very resilient person who can adapt to any environment or circumstance I am subject to. 

I am very personable and pride myself in my people skills, including showing compassion, understanding and empathy during difficult situations which I feel would strongly translate into this role. 

I genuinely like to work and work hard, I thrive when gaining new skills and furthering my chances for opportunities that may arise in the future. I will always endeavor to show others how proud and fulfilled I am in the position I hope to hold.

I would be grateful to be considered for a role within your organisation as I have a personable and can do attitude with solid skills. I am happy to give anything a go, am eager to learn further, build new skills and gain more knowledge in areas I have worked in before.

*Customer Service Offier,Australian Panels (formerly Polytec) – (30/4/2024 – 30/6/2024)

- Customer Service Operator and Order entry.

Description: In this role my main duties included being a part of a team, whilst also working individually, in entering orders via phone or email, creating quotes, knowing products to suit each individuals needs, stock levels and ensuring customers received their goods in a timely manner. It was a very fast paced environment, with numerous inbound and outbound calls and emails each day.
Responsibilities: entering orders correctly and efficiently, stock control, being able to investigate production times and notifying customers of any delays that may arrive, production processes, warehouse knowledge, transferring queries to appropriate departments, taking payments for orders, creating quotes, splitting and moving orders to provide stock that was available, inbound and making outbound calls and emails, communicating clearly with customers e.g. builders, cabinetmakers and designers, managing large call volumes and helping other area of the company when required and adhering to a rotating roster.

Reference: Taryn Stubbs (Team Leader)

* Customer Service Officer, LSC Service NSW – Contracted via Ash Down People (30/11/2023 – 8/3/2024

- Customer Service operator and Data collaborator.

Description: within this role I was tasked with being a part of a team collaborating long service leave as the original system was merging to Service NSW. Firstly I started with matching data base details of members of the Long Service Committee and then moved onto transferring appropriate leave to Duplicate and Triplicate registrations to make access to granted leave easier for the customer to view and retrieve.

Responsibilities: Understanding new legislation around LSC, communicating effectively within a team, in going and out bound calls, maintaining a strong standard of privacy and requesting Proof of Identity before proceeding with transfers, transference of applicable data and leave, collaborating and consolidating data across multiple applications, updating details, sending and receiving multiple emails in regards to privacy and company policy.

Reference: David Gemmel (Team Leader)

*Customer Service Officer, Service NSW, Gosford (June 2020 – 2023)

-Customer Service Operator

Description: within this role I have had the opportunity to work with consumer and trading enquiries, games of chance and fundraising enquiries as well as tow trucks and fuel check. I then proceeded to revenue, fines and fees and ambulance fee training in which I would set up payment plans to assist customers in the best way possible to manage their repayments.

Responsibilities: understanding consumer rights and legislation, providing professional information in regards to consumer queries, communicating efficiently and professionally to find the right direction for the consumer, providing empathy and letting consumers know they are heard, efficiently finding the right information if the answer is unknown, talking civilly and trying to diffuse frustrated consumers, having the ability to work in a fast paced environments

References:  Lucy Butlin (Team Leader and Supervisor) 

Education 

*2014-2017: Charles Sturt University  
               Degree: Bachelor of Clinical Practice (Paramedicine) 2014-2017

*2011-2012: University of Newcastle 

Degree: Bachelor of Medicine 

*2010: University of Canberra

Degree: Bachelor of Medical Science 2010 

*2008 – 2009: Tuggerah Lakes Secondary College, Shelly Beach, NSW, 2261 

Higher School Certificate 2009

*2004-2005 St Peters Catholic College, Tuggerah, NSW

School Certificate