Customer Service Audit Ltd April 2015 - at PresentCustomer Services Audit Ltd Headquartered in New Zealand has over 1,800 customers worldwide and is a 'world first' in Customer Service Audit processes.
Snapshotz Online is the flagship solution. A web based customer service self audit / assessment tool with 8 sections and 29 subsections containing a checklist of over 620 variables
» Snapshotz has multiple applications
• SWOT analysis and planning tool
• Audit tool and risk management tool
• Team and location comparisons
• Training tool
• Strategic task management tool linked to KPI's
• Leadership development tool
The Snapshotz solution is based on global standards for assessment and progression. It employs internatonall recognized approaches to assessment.
Snapshotz users typically report post assessment efficiency increases from 10% to 35%