nguyen kim thoa

I am Kim from Viet Nam. I am a active and responsibility person. I am flexible and adapt easily with a new environment.

Marketing and Sale policy at Joint stock commercial bank for foreign trade of Viet Nam, Ha noi

September 2011 – September 2017

1. Market research, build marketing plan, marketing program and marketing strategy
2. KPI’s management
3. Project management
4. Association with agency to implement the event and build plan to launch the product
5. Communication plan
6. Market and customer analyst
7. Building sale policy
8. Customer services
9. Take part in project design website
10. Take part in the project to research the satify of client

Customer Services att XM, Cyprus

August 2018 – Sept 2020

1.   Dealing with clients’ inquiries via live chat, email and telephone
2. Performing personal clientele analysis and taking actions as required
3. Handling client inquiries appropriately 
4. Promoting available products and services to clients
5. Developing and maintaining excellent relationships with prospective and existing clients

 Customer services at Errante.com

Oct 2020 - Present

1. Dealing with clients’ inquiries via live chat, email and telephone
2. Performing personal clientele analysis and taking actions as required
3. Handling client inquiries appropriately 
4. Promoting available products and services to clients
5. Developing and maintaining excellent relationships with prospective and existing clients

Master of marketing and communication, Esei international business school, Barcelona

October 2017 – July 2018

Bachelor of Banking and academy, Banking Academy, Ha noi

September 2007 – July 2011