Hil Gradascevic

I’m a technical support and cybersecurity professional transitioning into the audio‑visual world, driven by a lifelong passion for great sound and customer experience. I love helping people understand technology and choose the right gear, and I’m now focusing my career on AV retail and support roles where I can combine my technical strengths with my enthusiasm for audio.

I have over two decades of experience in technical support, cybersecurity, and incident response, including leading global escalations and supporting enterprise customers. My career has been built on strong troubleshooting skills, clear communication, and a commitment to helping people understand technology. I am now transitioning into the audio‑visual industry, where I can combine my technical strengths with my passion for high‑quality sound and customer experience.

Bachelor of Applied Computer Science from RMIT University, supported by recent certifications including Microsoft Certified: Azure AI Fundamentals and the ITIL Foundation Certificate in IT Service Management. This combination gives me a strong technical and service‑oriented foundation as I move into the audio‑visual industry, where I’m applying my technical skills and passion for sound to customer‑focused roles.