Delivering customer service excellence for organisations | Speaker, Trainer and Facilitator | DIME™ Customer Service



  • Business Excellence

    at Disney Institute

    2014 - 2014 (1 year) Florida

  • Diploma of Management

    at Esset Australia

    2012 - 2012 (1 year) State of Western Australia

  • Certificate IV in Workplace Training and Assessment

    at Esset Australia

    2011 - 2011 (1 year) State of Western Australia

  • Graduate Diploma of Education, Tertiary and Adult

    at Murdoch University

    2010 - 2010 (1 year) State of Western Australia

  • Bachelor of Arts, Double Major: Geography, Politics & Government; Minor: Health

    at Edith Cowan University

    2006 - 2009 (3 years) State of Western Australia

Services offered

  • Professional Speaker, Trainer and Facilitator

    If you are ready to transform your customer service call me: 0484 346 327 or read on. I’m on a mission to make customer service the main reason your organisation sustains long-term success.

    Imagine if your team had customer service and creating memorable interactions at their core. Do your leaders and frontline teams need support in executing genuine and individualised service experiences?

    DIME™ is a customer service process created to guide business leaders, human resource teams and frontline teams to deliver customer service excellence by:

    ■ Being DELIBERATE in making customer service part of the business culture
    ■ Developing human connections through service INTERACTIONS
    ■ Leaving positive MEMORIES with customers
    ■ Designing total brand EXPERIENCES at every point of customer contact

    Engage me as a;
    ✔ Keynote speaker
    ✔ In-house trainer
    ✔ Facilitator
    ✔ Consultant

    WHY ME?
    As a customer service specialist and trainer for over a decade, I have successfully implemented service transformation programs within highly competitive marketplaces, which have resulted in employee satisfaction, retention, decreased absenteeism and revenue growth.

    I have enjoyed making a difference in tourism and theme parks, and now take my creative thinking and structured approach to any industry through DIME™ Customer Service.

    My passion for learning and continuous improvement, lead me to an opportunity to train with the Walt Disney Company in the United States. I believe any industry can adopt the practice of delivering a theme park experience in their organisation.

    I am a self-confessed learning junkie and take any available opportunity to learn something new, and enjoy travelling, particularly to explore my Croatian heritage.

    I look forward to being able to bring my fresh approach to work with your organisation and people to create positive change to transform your customer service!

    Call: +61 484 346 327


  • English Native

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