Delivering customer service excellence for organisations | Speaker, Trainer and Facilitator | DIME™ Customer Service
at Disney Institute
2014 - 2014 (1 year) Florida
Diploma of Management
at Esset Australia
2012 - 2012 (1 year) State of Western Australia
Certificate IV in Workplace Training and Assessment
at Esset Australia
2011 - 2011 (1 year) State of Western Australia
Graduate Diploma of Education, Tertiary and Adult
at Murdoch University
2010 - 2010 (1 year) State of Western Australia
Bachelor of Arts, Double Major: Geography, Politics & Government; Minor: Health
at Edith Cowan University
2006 - 2009 (3 years) State of Western Australia
Professional Speaker, Trainer and Facilitator
If you are ready to transform your customer service call me: 0484 346 327 or read on. I’m on a mission to make customer service the main reason your organisation sustains long-term success.
Imagine if your team had customer service and creating memorable interactions at their core. Do your leaders and frontline teams need support in executing genuine and individualised service experiences?
HOW DO I HELP CLIENTS?
DIME™ is a customer service process created to guide business leaders, human resource teams and frontline teams to deliver customer service excellence by:
■ Being DELIBERATE in making customer service part of the business culture
■ Developing human connections through service INTERACTIONS
■ Leaving positive MEMORIES with customers
■ Designing total brand EXPERIENCES at every point of customer contact
Engage me as a;
✔ Keynote speaker
✔ In-house trainer
As a customer service specialist and trainer for over a decade, I have successfully implemented service transformation programs within highly competitive marketplaces, which have resulted in employee satisfaction, retention, decreased absenteeism and revenue growth.
I have enjoyed making a difference in tourism and theme parks, and now take my creative thinking and structured approach to any industry through DIME™ Customer Service.
My passion for learning and continuous improvement, lead me to an opportunity to train with the Walt Disney Company in the United States. I believe any industry can adopt the practice of delivering a theme park experience in their organisation.
I am a self-confessed learning junkie and take any available opportunity to learn something new, and enjoy travelling, particularly to explore my Croatian heritage.
I look forward to being able to bring my fresh approach to work with your organisation and people to create positive change to transform your customer service!
Call: +61 484 346 327
Knowledge and keywords
- human resources
- customer service
- customer experience
- performance improvement
- staff development
- public speaking
- employee training
- learning and development
- training delivery
- motivational speaking
- small business
- conference speaking
- theme parks
- keynote speaking
- program facilitation
- dime process