Akshay Jain

As a technology leader with a proven track record in IT infrastructure, cloud platforms, and workplace transformation, I specialize in driving scalable solutions that enhance operational performance and customer experience. At Johnson Controls, I lead strategic initiatives across Azure, Intune, Microsoft 365, and hybrid cloud environments—delivering resilient, secure, and future-ready infrastructure.

Previously at MobileCorp, I spearheaded modern workplace deployments and high-impact IT projects, strengthening client engagement and streamlining service delivery. My approach blends technical depth with agile execution, backed by certifications in Scrum Master and ITIL, enabling me to align technology outcomes with business goals.

Whether managing vendor relationships, leading cross-functional teams, or optimizing enterprise systems, I bring a collaborative mindset and a relentless focus on value creation. I’m passionate about building IT ecosystems that empower organizations to scale, innovate, and thrive.

ANZ Field IT Services Lead - Johnson Controls — May 2024 – Present 

Lead IT initiatives across 25 sites and 1000 users in Australia, aligning technology delivery with business goals and operational KPIs. 

Provide Application Support for ERP (Pronto, iScala) 

Oversee infrastructure, cybersecurity, cloud services, and end-user systems, ensuring performance, scalability, and compliance. 

Manage budgets, vendor relationships, and procurement to drive cost efficiencies and service excellence. 

Mentor a high-performing IT team, fostering innovation and continuous improvement. 

Collaborate with internal and global teams to deliver system enhancements and transformation initiatives. 

Key Achievements: 

Deployed Win11 upgrade for 1000 users in 6 months, resolving post-deployment issues with minimal disruption.  

Provided Support with Pronto Rollout for NZ operations, improving process efficiency and reporting. 

Led office IT setups in Sydney and Perth, enabling rapid operational readiness. 

Decommissioned 75 legacy servers, generating significant cost savings. 

Migrated data from shared drives to Nasuni Cloud, enhancing governance and accessibility. 

Transitioned Pronto and TSM servers to Colo Data Centre, improving performance and resilience. 

IT Project Manager – MobileCorp Aug 2023 – Mar 2024 | Mascot, NSW 

Delivered enterprise migration projects across Azure, M365, Intune, Teams Calling, and Unified Communications, ensuring seamless service and alignment with client goals. 

Led 5G wireless rollout across 100+ Kmart retail sites in ANZ, achieving 100% CSAT and enhancing network performance. 

Managed technical accounts and collaborated with senior stakeholders to drive delivery, mitigate risks, and maintain transparency. 

Oversaw project budgets and resource allocation, ensuring on-time, in-scope execution within financial constraints. 

Streamlined delivery using agile methodologies and vendor partnerships, accelerating timelines and improving team coordination. 

Key Achievements: 

Led the deployment of 5G wireless infrastructure across 100 Kmart retail sites in ANZ, enhancing connectivity and operational efficiency while achieving 100% customer satisfaction. 

Directed the seamless migration of laptops and mobile devices to Microsoft Intune, resolving all transition issues and strengthening endpoint security and manageability. 

Implemented network performance monitoring and incident management across all retail outlets, improving service responsiveness and enabling real-time operational insights. 

IT & Services Vendor Manager – Lion Jun 2022 – Jul 2023 | Sydney CBD, NSW 

Led vendor and contract management across multiple SaaS platforms, aligning licensing commitments with evolving business needs and ensuring compliance with MSA and SOW terms. 

Acted as Project Manager for a large-scale laptop refresh across APAC, overseeing planning, scheduling, documentation, and risk mitigation for 2000+ users. 

Built strong relationships with executive stakeholders and external vendors, driving alignment, transparency, and service excellence throughout the partner lifecycle. 

Conducted detailed audits of IT spend, identified cost-saving opportunities, and ensured license optimization and budget adherence. 

Provided technical support and authored knowledge articles on ServiceNow to improve issue resolution and internal knowledge sharing. 

Utilized SAP for procurement and trained team members on purchase order workflows to streamline operations. 

Key Achievements: 

Delivered APAC-wide laptop refresh for 2000 users within 6 months, earning executive recognition for speed and execution quality. 

Successfully implemented Ironclad CLM software, migrated legacy contracts, and transitioned the platform to BAU with full documentation and training. 

Enhanced procurement efficiency by mastering SAP workflows and enabling team-wide adoption. 

Modern Workplace Design Architect – Mobile Mentor Feb 2022 – May 2022 | Sydney, NSW 

Led presales and consulting engagements, securing new contracts through tailored solution design and strategic client alignment. 

Delivered Azure, Cloud, and MDM platform migrations, managing technical accounts post-deployment to ensure stability and client satisfaction. 

Partnered with business leaders to drive system and process improvements, embedding automation and innovation into workplace technology. 

Provided expert support in mobile device management platforms, enhancing security and scalability. 

Contributed to process optimization, documentation, and project scheduling to improve delivery efficiency. 

Key Achievements: 

Designed and presented a Cloud 365 PC solution proposal that secured two new client contracts, demonstrating commercial acumen and technical leadership in modern workplace architecture. 

Led successful migration of laptops and mobile devices to Microsoft Intune, implementing Autopilot for automated enrollment and achieving a seamless, scalable onboarding experience. 

Technical Integrations Lead – DELV Jun 2021 – Feb 2022 | Macquarie Park, NSW 

Led and mentored a team of support engineers, driving performance through structured goal setting, regular coaching, and professional development initiatives. 

Oversaw technical delivery across integration projects, applying proactive project management and data-driven decision-making to identify risks and maintain alignment with business objectives. 

Acted as SME for Data Loss Prevention (DLP) for Victoria Rail Track, enhancing data security and compliance posture across critical systems. 

Conducted root cause analysis using system logs and performance metrics, resolving complex technical issues and improving service reliability. 

Collaborated with internal and external stakeholders to translate business requirements into scalable technical solutions, fostering alignment and accelerating delivery. 

Key Achievements: 

Promoted to Team Lead within 3 months, recognized for outstanding customer support and leadership. 

Customized ServiceNow dashboards to track SLA alignment, enabling faster issue resolution through visual analytics. 

Transitioned into Product Owner role, mastering D-Tex for advanced threat detection and data loss prevention. 

Resolved critical Sandwai app issues in collaboration with developers, reducing fix time by 66%. 

Upskilled service desk staff into junior engineers through targeted training and mentorship. 

Regional IT Services APAC Lead (EUC Support) – HCL Australia May 2018 – Jun 2021 | Sydney CBD, NSW 

Led Level 3 onsite and remote support for LinkedIn’s APAC offices, ensuring seamless end-user experience across Mac, Windows, Android, and iOS platforms. 

Owned and managed IT assets and services, including computing, printing, mobility, and software licensing, driving operational efficiency and compliance. 

Delivered end-to-end support through ServiceNow, Azure AD, SCCM, and JAMF, enabling secure access, app deployment, and rapid issue resolution. 

Spearheaded Autopilot-based laptop provisioning during COVID, enabling remote onboarding and reducing setup time without admin intervention. 

Forecasted quarterly IT asset procurement, negotiated vendor contracts, and managed invoice workflows via SAP to optimize spend and ensure budget alignment. 

Reviewed software licensing commitments (SAP, Microsoft, Oracle), identifying opportunities for cost reduction and future proofing. 

Produced IT service delivery reports and collaborated with global support teams and business stakeholders to enhance service quality and operational transparency. 

Key Achievements: 

Promoted to Team Lead within 3 months for outstanding customer support and stakeholder engagement. 

Built customized ServiceNow dashboards to track SLA alignment, enabling faster issue resolution. 

Advanced to Product Owner, mastering D-Tex for threat detection and data loss prevention. 

Resolved critical Sandwai app issues with developers, reducing fix time by 66%. 

Mentored service desk staff into junior engineers through targeted training and development. 

O365 Project Specialist – Transport for NSW Oct 2017 – Apr 2018 | Haymarket, NSW 

Delivered technical support and project execution across SOE builds, SCCM packaging, laptop rebuilds, and mobile device deployments into MDM environments. 

Acted as the primary IT contact for issue resolution, collaborating with leadership teams to ensure SLA compliance and maintain high service standards. 

Led application deployments and supported the Outlook migration from Office 2013 to O365, resolving post-migration issues to ensure business continuity. 

Utilized ServiceNow to manage incident logging, troubleshooting, and service request fulfillment, contributing to improved resolution times and user satisfaction. 

Documented technical issues, project progress, and user inquiries to support knowledge management and continuous improvement. 

Key Achievements: 

Delivered successful completion of the O365 migration project by resolving support tickets within SLA targets and project timelines. 

Enhanced service efficiency by supporting Service Desk teams and developing knowledge articles that empowered users with self-service capabilities. 

Strengthened IT team performance by identifying skill gaps and implementing targeted training programs to improve technical proficiency and service quality. 

Technical Mobility Project Lead – Sydney Trains Mar 2016 – Sep 2017 | Haymarket, NSW 

Led a team of four support analysts in the rollout of Enterprise Asset Management (EAM) software, managing project timelines, stakeholder communication, and implementation logistics using PRINCE2 and Agile methodologies. 

Directed change management and user engagement activities to ensure smooth adoption and minimize disruption across operational teams. 

Oversaw deployment of 800 iPads via Citrix Secure Hub, resolving enrollment and app installation issues, coordinating BAU support, and managing feedback loops for continuous improvement. 

Reviewed SAP licensing for the EAM project, advising on compliance, governance, and risk mitigation to support strategic decision-making. 

Managed end-to-end logistics for iPad kit delivery across multiple maintenance sites, aligning with user requirements and operational schedules. 

Planned and executed cutover activities with stakeholders, ensuring seamless transitions and system readiness. 

Acted as SME across multiple sites, providing technical leadership and driving successful project outcomes through hands-on support and stakeholder collaboration. 

Key Achievements: 

Successfully led the iPad deployment to 700 rail workers across 7 maintenance sites, ensuring smooth rollout, user training, and operational readiness—recognized with a Certificate of Excellence. 

Implemented and managed mobile devices via Citrix Secure Hub, streamlining device enrolment and enhancing workforce productivity. 

Received formal recognition for key contributions to the successful implementation of the Enterprise Asset Management (EAM) software, supporting digital transformation and field efficiency. 

Mobility Project Analyst – City of Sydney Council Jan 2015 – Mar 2016 | Sydney CBD, NSW 

Provided mobility and desktop support to over 1500 users on the MobileIron platform, ensuring secure and reliable device management across the organization. 

Supported the migration of Outlook from Office 2010 to O365 across desktop and mobile devices, resolving post-migration issues to maintain business continuity. 

Identified and resolved legacy issues in the ticketing system, reducing the backlog by 50% and improving service desk efficiency. 

Managed iOS updates for iPhones and iPads, including secure data backups and post-update user support. 

Delivered tailored iPad training sessions for Councillors, executives, and senior managers, enhancing digital literacy and mobile productivity. 

Key Achievements: 

Led the successful iOS update rollout for 1,000 devices, achieving 100% ticket resolution within SLA targets and ensuring uninterrupted user experience. 

Migrated over 1,500 users from Office 2010 to O365 within six months, enhancing productivity and collaboration across the organization. 

Initiated and drove the implementation of a mobile asset management tool, reducing inventory discrepancies by 60% and delivering a 15% cost saving on mobile expenses. 

Education 

INNER MBA – Mindful NYU, USA – 2021  

Through the Inner MBA, I developed the inner leadership competencies to navigate professional challenges    with clarity, compassion, and purpose. The program deepened my ability to align business impact with personal     values, while building a global network committed to conscious, transformative leadership. 

Master of Science – Computer Inter-networking - University of Technology, Sydney, AUS – 2009 

Bachelor of Engineering – Electronics & Communications - SRM University, Chennai, INDIA – 2005 

Certifications 

SCRUM Master Certified, International Scrum Institute - 2024 

Six Sigma Yellow Belt Certified, Six Sigma – 2024 

ITIL V4 Foundation Certified, Axelos – 2021