Reservation Agent - Noosa Heads, Australia - SOFITEL

SOFITEL Noosa Heads, Australia

2 weeks ago

Part time

Description

Job Description

Sofitel Noosa Pacific Resort is currently seeking a vibrant personality to join our Reservations team on a fixed-term basis for 12 months (parental leave cover). You will assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy levels are achieved. You will be fully conversant with all the Hotel's facilities and services, including; hotel packages and specials and build rapport with both new and regular guests by maximising the use of guest history.

Previous experience in customer service is essential as well as total dedication to the guest's journey and attention to detail. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Duties & Responsibilities:

Accurately and efficiently process guest reservations,
Provide accurate information on hotel, specials and promotions,
Update and maintain accurate guest details,
Assist with reservation inquiries,
Providing a high level of customer service,
Providing a personalised service and experience for our guests,
Maintain good communication and work relationships in all hotel areas.

Requirements:

Previous experience in a Front Office or Reservations role
Strong interpersonal and phone mannerism
A passion for sales and promotion
Ability to multi-task whilst ensuring exceptional attention to detail
High level of creativity with local knowledge
Exceptional communication and customer service skills
Flexibility to work various shifts including weekends, evenings and public holidays
Immaculate presentation and grooming standards

Additional Information

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide

Complimentary Daily Continental Breakfast
Complimentary Fortnightly Lunches
Industry-renowned Accor Hotels Academy Professional Training and Development
Be part of a global team of hospitality professionals
Rewarding work environment with a dedicated Leadership team
Work, travel and promotion opportunities across the Accor Brand
Discounts on worldwide accommodation and discounted food & beverage.

If you are looking to further your career in a luxury hotel, apply today

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