NSW Field Service Manager - St Leonards, Australia - TOMRA

TOMRA St Leonards, Australia

3 weeks ago

Full time

Description

Job Description

The position of NSW Field Service Manager reports directly to the NSW Operations Manager and is responsible for leading a team of NSW Field Technicians as well as various other contractors within the service space across New South Wales.

The NSW Field Service Manager is responsible for ensuring that we service our custom built Tomra Collection Technology Solutions. Within our solutions the machinery is compiled to a fully functional automated reverse vending centre and the field service team is responsible for this full service.

The day to day actions of the NSW Field Service Manager includes the planning of personnel, timing of service requirements, working with internal stakeholders to ensure growth of the network and uptime, parts logistics and ensuring a consistent uptime of our RVM's.

Other duties you may perform include:

Overall responsibility for the management and coordination of TOMRA Field Technicians

Ensuring that TOMRA kiosk's solutions are operational and meeting our up-time SLA obligations

Rostering and scheduling of the field team

Scheduling employee site visits to Tomra Collection Technology locations

Plan and send the available technician resources to kiosk/RVM locations for issue rectifications

Plan and coordinate preventive maintenance schedules on our kiosks

Work with the Service department on Tomra Collection Technology improvements & local solutions

Work with the Service department on operational efficiencies

Support our teams whenever issues and incidents arise

Support our JV partner Cleanaway whenever service issues and incidents arise

Communicate with all layers of the business including TOMRA colleagues and external parties about RVM statuses

Coordinate and oversee ongoing training and development of Field Service Technicians and on-boarding for field staff

Adhering to relevant WHS standards, preparing and maintaining WHS documents and communications

Making sure that all team members are aware and following WHS standards

Ensuring team members vans are fully equipped with the required tools, parts and equipment to preform their duties

Providing a high level of customer service whilst driving working capital performance in line with business operating plans and objectives

Schedule and run team tool box talks

Implement development strategies for all team members

Improve on service processes and procedures

Work with the partnerships team on providing timely solutions for rectification of site issues and communications to the landlords

Drive TOMRA's core values within your team

Qualifications

What makes a great Field Services Manager at TOMRA:

5+ Years experience in a similar, operational management role

Experience in developing and leading teams

Great verbal and written communication

Additional Information

Does this sound like you? If so we would love to hear from you
Find out more about TOMRA at: Facebook, Instagram, Twitter, and LinkedIn

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