Jobs
>
Heidelberg

    Customer Care Officer - Heidelberg, Australia - Healius

    Healius
    Healius Heidelberg, Australia

    2 weeks ago

    Default job background
    Description

    .

  • We are one of the Australia's leading healthcare companies
  • Full time permanent position based in Heidelberg, Victoria
  • Competitive salary

    • At Healius, we are proud to be one of Australia's leading healthcare companies. We care about providing high quality, easily accessible and affordable healthcare services, including diagnostic imaging and pathology, to our patients and their referring practitioners across the country. Our diverse team of more than 10,500 healthcare professionals are passionate about applying their knowledge and expertise to deliver world-class health services to the people in our communities

    Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics, and oncology to an extensive network of public and private hospitals and community referrers across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.

    Key responsibilities:

  • Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
  • Assist with marketing related tasks.
  • Assist with various customer care tasks with the focus being on teamwork.
  • Answer phones and triage calls for distribution to appropriate team members.
  • Maintain patient confidentiality in accordance with privacy legislation.
  • Maintain accurate documentation and records.
  • Manage time effectively and prioritise work within established routines, methods, and procedures.
  • Work cooperatively as part of the customer care team and wider Genomic Diagnostics team.

    • About you

    To be successful in this role, you will be a self-motivated people leader with excellent interpersonal skills. You will also demonstrate:

  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving skills would be an advantage.
  • Proficient computer skills, excellent attention to detail.
  • Familiarity with medical terminology would be an advantage.
  • Have sound communication skills and show patient empathy.

    • Benefits and Wellbeing

    As part of working for Healius Ltd., you will have access to a range of benefits including:

    · A marketplace of exclusive discounts and vouchers from leading Australian and online retailers

    · Corporate health insurance discounts, banking benefits and novated leasing consultations.

    · An e-learning platform with access to a library of courses and learning paths.

    · An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.

    · Fitness Passport – access fitness centres across Australia at a subsidised rate

    · Career growth opportunities across the national Healius network

    · Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

    Right to Work, Background Checks and Clearances

    You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

    Vaccines and Immunisation

    Healius is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

  • Laverty Pathology

    Customer Care Officer

    3 weeks ago

    Laverty Pathology Heidelberg, Australia

    **Customer Care Officer**: · **Job reference**: #3657 · **Brand**:Healius Pathology · **Location**: 460 Lower Heidelberg, Heidelberg VIC 3084 (Genetic Laboratory) · **Work type**: Full Time (Permanent) hours per week · **About **us** · Healius Pathology is part of Healius' Pathol ...

  • Healius

    Customer Care Officer

    2 weeks ago

    Healius Heidelberg, Australia

    **Date**:30 May 2024 · **Location**: Heildelberg, Victoria, AU, 3084 · **Company**:Healius · - We are one of the Australia's leading healthcare companies · - Full time permanent position based in Heidelberg, Victoria · - Competitive salary · Genomic Diagnostics is the national ge ...

  • Austin Health

    Vics Optimal Care Summits Research Offic

    3 weeks ago

    Austin Health Heidelberg, Australia

    **Fixed term, part time **4 days per week **or **full time** role**: · - **Heidelberg location with hybrid working**: · - **Approximately $98,**0**00 base + salary packaging + super (pro-rata for part time) - equivalent depending on EBA** · Are you passionate about improving canc ...

  • MATCH Executive

    Customer Care Officer

    3 weeks ago

    MATCH Executive Melbourne, Australia

    Longstanding and respected organisation · - Be part of a friendly and supportive team · - Conveniently located with onsite parking · Our client is a longstanding and successful manufacturing business located in Dandenong South. They are well renowned for designing and manufacturi ...

  • Benetas

    Home Care Officer

    2 weeks ago

    Benetas Blackburn, Australia

    **Join our expanding team in Veterans Home Care in a leading not-for-profit, values based organisation**: · - **Great supportive working environment and salary packaging benefits**: · - **Flexible start-time to accommodate child care schedules in part-time or full-time roles** · ...

  • Page Personnel

    Customer Care Officer

    3 weeks ago

    Page Personnel Melbourne City Centre, Australia

    Full time Permanent Role · - $60,000+ Super · **About Our Client**: · Our client is a leading automotive accident repairer, who has a large presence across Australia. Known for their quick turnaround times and realistic advice offered on every call, they are looking for a new Cus ...

  • Genomic Diagnostics

    Customer Care Officer

    3 weeks ago

    Genomic Diagnostics Melbourne, Australia

    **Date**:04-Feb-2023 · **Location**: Melbourne, Victoria, AU, 3084 · **Company**:Healius · **Customer Care Officer** · - We are one of the Australia's leading healthcare companies · - Full time permanent position based in Heidelberg, Victoria · - Competitive salary & parking avai ...

  • Osborne Richardson Australia

    Customer Care Officer

    2 weeks ago

    Osborne Richardson Australia Melbourne, Australia

    **Salary**: · $35-$40 per hour · **Location**: · VIC - Melbourne · **Ref**: · CustomerCare Offcr · **Description**: · Osborne Richardson are delighted to offer an opportunity as a Customer Care Officer with Kingston City Council in Melbourne. · The Customer Care Officer's key res ...

  • Nazareth Care

    Accounts Receivable Officer Aged Care

    3 weeks ago

    Nazareth Care Camberwell, Australia

    Current hybrid working environment, Full Time or Part Time hours · - Not for Profit Salary Packaging - up to $18,550 tax free · - A friendly and supportive team environment · Nazareth Care is a fully accredited, not-for-profit residential aged care provider with facilities in New ...

  • Prestige Inhome Care

    Home Care Liaison Officer

    2 weeks ago

    Prestige Inhome Care Melbourne, Australia

    Competitive remuneration and benefits · - Permanent full-time role · - Know that through your work you are making a difference to people's lives · **Join Our Team and Make a Difference in People's Lives** · Are you passionate about providing high-quality home-based care services? ...

  • Moonee Valley City Council

    Assessment & Care Planning Officer

    3 weeks ago

    Moonee Valley City Council Melbourne, Australia

    **Assessment and Care Planning Officer** · **Reference number**:10184 · **Closing date**:11pm, 26 November 2023 · - Temporary full-time position until June 2024 (part time also considered) · - Salary commencing at band 6, $91,783.72 per annum plus 11% superannuation (commensurate ...

  • Yarra City Council

    Home Care Team Leader/rostering Officer

    4 weeks ago

    Yarra City Council Melbourne, Australia

    **Home Care Team Leader/Rostering Officer** · **Temporary Full Time - 6 months (Flexible)** · **Band 5 $76, $89, super + RDO (RDO applicable for full time 38 hours per week only)** · - **Supportive and Friendly team environment where we value growth and development**: · - **Hybri ...

  • Wintringham

    Recreation Officer(Residential Aged Care)

    2 weeks ago

    Wintringham Melbourne, Australia

    **Recreation Officer** · **Multiple Residential Aged Care Sites** · **Casual Basis** · - **Competitive pay rate: $** $40.67(depending on qualifications and experience) per hour + superannuation.**: · - **Access to salary packaging**: · - **Join a rapidly growing not-for-profit or ...

  • Reece Group

    Customer Care Officer

    2 weeks ago

    Reece Group Dandenong, Australia

    Customer Care Officer · **About Us** · Reece is an Australian icon - we've been around for over a century. We're a big business that works hard to retain the little things that made us great from when we were family owned. We live by our values - we also hire by them and promote ...

  • Healius

    Customer Care Officer

    1 week ago

    Healius Heidelberg, Australia

    Customer Care Officer · - .**Customer Care Officer**- We are one of the Australia's leading healthcare companies · - Fixed Term Contraact 12 months with view to extension · - Competitive salary ,based in Heidelberg, Victoria- · - Genomic Diagnostics is the national genomics labor ...

  • Doutta Galla Aged Services

    In-home Care Assessment Officer

    3 weeks ago

    Doutta Galla Aged Services Footscray, Australia

    6-month contract position · - Full Time or Part Time (minimum 4 days per week) · - Work with a collaborative and supportive team · - Be part of a values-based organisation and give back to the community · ***About the opportunity**: · Are you passionate about making a difference ...

  • North Western Melbourne Primary Health Network (NWMPHN)

    Program Support Officer, Primary Health Care

    2 weeks ago

    North Western Melbourne Primary Health Network (NWMPHN) Parkville, Australia

    **Program Support Officer, Primary Health Care Improvement**: · - Parkville, Australia- Reference: · - **Opportunity to develop your high level administration skills in a Primary Health Care Improvement team to improve health outcomes of people who live in north west Melbourne r ...

  • North Western Melbourne Primary Health Network (NWMPHN)

    Program Officer, Aged Care Capability Building

    2 weeks ago

    North Western Melbourne Primary Health Network (NWMPHN) Parkville, Australia

    **Program Officer, Aged Care Capability Building**: · - Parkville, Australia- Reference: · - **Utilise your project management skills to support RACHs in developing after-hours plans throughout the north west Melbourne region**: · - ** Base remuneration starting from $70k + supe ...

  • Reece Group

    Customer Care Officer

    2 weeks ago

    Reece Group Dandenong, Australia

    Customer Care Officer · **About Us** · Reece is an Australian icon - we've been around for over a century. We're a big business that works hard to retain the little things that made us great from when we were family owned. We live by our values - we also hire by them and promote ...

  • Ryman Healthcare

    Residential Aged Care Admission Officer

    1 week ago

    Ryman Healthcare Burwood East, Australia Part time

    Use your relationship building skills to support our customer journey from an initial enquiry to becoming a Ryman resident · - Support potential residents and their families · - Take your career to new heights with tailored professional development · - Join a company that values ...