- 12-month contract with the possibility of extension
- APS5 - $55.24 per hour plus super
- APS4 - $43.82 per hour plus super
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Complaints Management Complaints Officers
3 weeks ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Office Support · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 11-Apr-2024 · - **Work type** · - Contract · - **Contact** · - Zoe Eagles · - **Reference** · - BH-159547 · - **Federal Government opportun ...
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Complaints Management Complaints Officers
4 days ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Office Support · - **Salary** · - $ AUD - $ AUD Hourly · - **Posted** · - 30-Apr-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Zoe Eagles · - **Reference** · - BH · - **Federal Government opportunity ope ...
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Complaints Management Complaints Officers
4 days ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Office Support · - **Salary** · - $ AUD - $ AUD Hourly · - **Posted** · - 01-May-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Zoe Eagles · - **Reference** · - BH · - **Federal Government opportunity ope ...
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Complaints Management Complaints Officers
4 days ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Office Support · - **Salary** · - $ AUD - $ AUD Hourly · - **Posted** · - 01-May-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Sarah Weekly · - **Reference** · - BH · - **About the company**: · As one of ...
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Aps5 Complaints Officer
3 weeks ago
Chandler Macleod Broadmeadows, Australia**About the Organization**: · This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they m ...
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Aps5 Complaints Officer
2 weeks ago
Chandler Macleod Broadmeadows, Australia**Location*** · - Broadmeadows, Victoria · - **Category*** · - Health · - **Salary** · - $55.24 AUD - $55.24 AUD Hourly · - **Posted** · - 22-Feb-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Teresa Zanatta · - **Reference** · - BH-157498 · - **MANDATORY: AUSTRALIAN ...
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Aps5 Complaints Officer
2 weeks ago
Chandler Macleod Broadmeadows, Australia**About the company**: · As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects ...
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Aps4 Complaints Officer
3 weeks ago
Chandler Macleod Broadmeadows, Australia**Location** · *** · - Broadmeadows, Victoria**Category** · *** · - Executive**Salary** · - $43.82 AUD - $43.82 AUD Hourly**Posted** · - 11-Aug-2023**Work type** · - Casual/Temp**Contact** · - Jade Donnelly**Reference** · - BH-149676**Mandatory: Australian Citizenship required to ...
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Aps5 Complaints Officers
3 weeks ago
DFP Recruitment Services Broadmeadows, Australia**Job description**: · **The Role**: · As a Complaints Officer, you'll be a vital part of the team, responsible for managing complaints and incidents. Your role will involve assessing, recording, and resolving complaints while adhering to legislative requirements and organization ...
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Aps5 Complaints Officer
4 days ago
Chandler Macleod Broadmeadows, Australia**Location** · *** · - Broadmeadows, Victoria**Category** · *** · - Office Support**Salary** · - $55.24 AUD - $55.24 AUD Hourly**Posted** · - 14-Nov-2023**Work type** · - Contract**Contact** · - John Todd**Reference** · - BH-153943**About the company**: · A great opportunity for ...
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DFP Recruitment Services Broadmeadows, Australia**Job description**: · **The Opportunity** · *** · On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Broadmeadows or Geelong. The role will be 12 months, working 37.5 hours per week, ...
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Aps 5 Complaints Officer
3 days ago
face2face Recruitment Broadmeadows, Australia**Closing Date**:9 am Thursday 30 November 2023 · **face2face reference**:593474 · **Location**:Broadmeadows Vic, Geelong Vic or Chermside Qld · **Hours**:Full-Time · **Contract length**:12 Month Contract · **Entry requirements**:Australian Citizen · **Pay range**:$55.24 p/h ex s ...
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Complaints Officer
1 week ago
City of Melbourne Melbourne, Australia**$83, % Superannuation**: · - **Permanent, full-time**: · - **Great & supportive team**: · - **ADO / Employee Discounts Program / 365 Myki card** · We are the City of Melbourne, a City of possibility and place to be bold and inspirational. · We are rapidly transforming to meet t ...
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Complaints Officer
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Talent International Melbourne, Australia**Job Details**: · **Location** · Melbourne · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH100257_ · **Contact** · Daniel Clifford · **Posted** · about 5 hours ago · **The Client and Role**: · We are currently working with a global financial services organi ...
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Complaints Officer
3 weeks ago
Link Group Melbourne, Australia**Overview** · Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. · Identify any permanent corrective actions and make recommendations where possible ...
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Complaints Officer
2 weeks ago
Victorian Gambling and Casino Control Commission Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $92,332 - $104,762 · Occupation: Regulatory Governance and Compliance · Reference: VG/VG/GC3131 · Here at the Victorian Gambling and Casino Control Commi ...
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Complaints Officer
1 week ago
Pepperstone Melbourne, AustraliaThe Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and uni ...
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Complaints Officer
2 weeks ago
Victorian Gambling and Casino Control Commission Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $91,418 - $103,725 · Occupation: Regulatory Governance and Compliance · Reference: VG/GC3131 · Here at the Victorian Gambling and Casino Control Commissi ...
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Complaints Officer
3 weeks ago
HOBAN Recruitment Melbourne, AustraliaOur client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their famil ...
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Complaints Officer
2 weeks ago
Charterhouse Melbourne City Centre, Australia**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: · - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer expe ...
Complaints Management Complaints Officers - Broadmeadows, Australia - Chandler Macleod
Description
Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.
Out Federal Government Client is seeking a skilled Complaints Management Complaints Officers. The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. The position will be required to undertake technical, research, policy and analysis activities and tasks using available information where options are not always evident. It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to the agency's objectives.
The APS5 Complaints Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
Responsibilities:
• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
• Managing escalated complaints and ensuring strict deadlines are met.
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
• Coordinating correspondence, briefing and reporting functions for the Complaints Team.
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
APS4 Responsibilities:
• Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
• Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
• Escalating complaints in accordance with established Agency complaint handling processes.
• Contributing to record keeping activities to ensure team records are accurate and current.
• Coordinating correspondence, briefing and reporting functions to the branch as needed
This role closes for applications Thursday 18/5/24
Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
