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    Service Desk Analyst - South Australia - NRI Australia

    NRI Australia
    NRI Australia South Australia

    1 day ago

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    Description

    The ideal candidates at NRI are smart, career focused, and determined individuals who thrive in a culture that empowers them to achieve customer outcomes and take ownership of the company's development. Together, we create a highly motivated, customer-focused workforce.

    THE OPPORTUNITY
    Due to growth in our Managed Services (MSP) Division, we are excited to offer Service Desk Analysts the chance to kickstart their career. This role includes on-the-job learning, certifications through our Career Pathways Program, and shadowing senior team members outside the service desk.

    RESPONSIBILITIES

    • Responding to phone, email, and event alerts within defined SLAs
    • Ensure high customer satisfaction through quality service and accurate adherence to processes
    • Identifying and acting on Priority 1 and 2 incidents
    • Using knowledge and tools to resolve incidents remotely
    • Keeping customers informed
    • Contributing to Knowledge Management

    DESIRED EXPERIENCE

    • Experience in a similar role or fast-paced customer service environment
    • TAFE Certifications are a plus
    • Ability to multitask under pressure
    • Collaborative approach to work

    WHO YOU ARE

    • Australian Citizen eligible for Federal Government Security Clearance
    • Skilled in stakeholder engagement & management
    • Career-focused, adaptable, and thrive in evolving environments
    • Strong communication skills
    • Ability to work shifts

    WHAT'S IN IT FOR YOU?
    For your technical skills, customer focus, and innovative thinking, we offer diverse project work, flexible holiday benefits, training opportunities, and more.

    • Challenging project work
    • Flexible holiday benefits and option to purchase additional leave
    • Training and development opportunities
    • Salary sacrifice options
    • Health & wellbeing plan including Employee Assistance Program
    • Parental leave benefits
    • Corporate partnerships

    DIVERSITY & INCLUSION
    As an equal opportunity employer, we value diversity and inclusivity. We welcome all applications and support various community organizations and social causes.

    Transformative digital solutions require a reliable partner like NRI. We deliver tailored solutions that drive digital success across various sectors, backed by a global network and dedicated professionals.

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