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    Solutions Engineer - Melbourne, Australia - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Melbourne, Australia

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description

    Company Description

    When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

    Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

    Job Description

    Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.

    Role Responsibilities

    • Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
    • Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
    • Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
    • Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
    • Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
    • Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards
    • Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
    • Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle
    • Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
    • Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
    • Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business
    Qualifications

    Requirements/Qualifications

    • 5+ years of relevant work experience
    • Service driven self-starter
    • Strong interpersonal, communication, and discussion skills
    • Demonstrated sales and objection handling skills
    • Strong written communication skills
    • Excellent conference call presence
    • Proven ability to work effectively with a team
    • Understanding of the professional educational system within the APAC global region
    • Familiarity with use of Mac and Windows OS, G-Suite & Microsoft Office business applications, Adobe Acrobat Pro, and Salesforce
    • APAC hours
    Additional Information

    Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

    Our Values underpin everything we do.

    • Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
    • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
    • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
    • Action & Ownership - We have a bias toward action and empower teammates to make decisions.
    • One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
    • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

    Global Benefits

    • Flexible/hybrid working
    • Remote First Culture
    • Health Care Coverage*
    • Tuition Reimbursement*
    • Competitive Paid Time Off
    • 4 Self-Care Days per year
    • National Holidays*
    • 2 Founder Days + Juneteenth Observed
    • Paid Volunteer Time*
    • Charitable contribution match*
    • Monthly Wellness Reimbursement/Home Office Equipment*
    • Access to Modern Health (mental health platform)
    • Parental Leave*
    • Retirement Plan with match/contribution*

    varies by country

    Seeing Beyond the Job Ad

    At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team

    Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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