Field Service Technician - Adelaide, Australia - Kalmar

Kalmar Adelaide, Australia

3 weeks ago

Description

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises
Knows the customers' Installed base
Responsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads
Accountable for: Customer satisfaction, quality workmanship and first time fixes
As per work agreement: weekend work (stand-by), shift work, overtime, remote travel

Main tasks and responsibilities

Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:

Planned maintenance

Conducting repairs on breakdown

Fault finding

Contributing to effective OH&S practices

Actively builds good customer relationships by professional behaviour and customer-minded interaction

Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers

Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.

Executes daily service jobs, properly signing in and out at the customer's site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.

Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact

Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.) to the relevant manager

Continuously learns about new Kalmar equipment

Reports service work (during the day, at the end of each job)

Reports work time (daily)

Provides sales leads on to relevant parties and other opportunities at the customer site

Keeps van stock up to date and accounted for

Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date

Company provided tooling to be secured, maintained and accounted for.

Close cooperation with customer service contacts, spare parts division etc.

Other duties as requested by your manager

KPI's

Safety: zero accidents

Work organisation: 5S

Invoice lead time (from last operation performed to status WDON – service reports completed daily)

Installed base data

Customer satisfaction related to service: CROL customer survey

Kalmar must-win battles and strategic targets for Services

What you'll need to succeed

Education

Mechanical or Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician

Minimum year 10 high school

Ability to participate in training on and off the job with above average ability to learn and apply new skills.

Experience

Ability to fault find unsupervised

Ability to test & understand hydraulic & electrical circuits/diagrams

Ability to strip & rebuild mechanical components e.g. differential

Experience using email and ICT

Industrial/commercial heavy equipment background

ECU / PLC experience / exposure advantageous

Ability to plan efficient service execution

Competencies

Team player

Proactive with a can do attitude

Self-starter

Results oriented

Ability to achieve deadlines

Career focused

Motivating and Inspiring people

Ability to get things done

Good customer communication, structured, service minded, customer-oriented

Literacy in English language written and oral

Proficiency in IT and computer skills is essential

Knowledge

In depth-knowledge of hydraulic, mechanical and electrical systems.

Customer solutions focused

Licenses (preferred)

Disconnect Reconnect restricted electrical license

Forklift operator's license

Elevated work platform license

Working safely @ heights

Training

Safety certification

Kalmar products

Kalmar product portfolio

Kalmar service portfolio

Kalmar Services standard way of working

Kalmar Safety e-learning

Kalmar Services customer communication

Service execution and support tools

Kalmar Klick

e-commerce platform

HR portal for absence requests

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

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