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Puckapunyal

    ICT Customer Support Officer - Puckapunyal, Australia - Australian Government Department of Defence

    Australian Government Department of Defence
    Australian Government Department of Defence Puckapunyal, Australia

    2 weeks ago

    Australian Government Department of Defence background
    Description

    The Role
    ICT Customer Support staff are enthusiastic in establishing and maintaining productive working relationships between Joint Capabilities Group (JCG), Defence Enabler partners and Defence personnel, with the aim to provide JCG Cyber Operations Division with active representation of customer issues and requirements.

    ICT Customer Support staff also develop and execute Customer Engagement Plans to support targeted liaison and engagement with Defence personnel to enhance their access to JCG Cyber Operations Division capabilities. If you have a passion for delivering excellence in customer service, then we want to hear from you

    This position is located at Puckapunyal, Victoria and is a Face to Face Customer Service Position.

    About our Team
    The Directorate of Regional ICT Services (DRICTS) acts as the Joint Capabilities Group (JCG) representative for all ICT products and services delivered to Defence regional bases and sites across Australia and internationally. The Directorate is specifically responsible for Deskside Support Services, Audio Visual Support Services, End User Advocacy and Relationships, Regional Project Support, Communications Security Services (COMSEC) and Regional Assurance and Governance Services.

    Our team comprises a mix of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide. We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and England.

    Our Culture is one that is driven by a "One Team" approach "To be the most dedicated, trusted and proven Directorate to Customer Success in JCG"

    Our Mission is to enable the war fighter by advocating for their ICT capability needs and improve the enterprise ICT experience across Defence.

    Our Ideal Candidate
    Our ideal applicant would be a motivated Self-Starter with advanced skills in the following:

  • Strong interpersonal skills with the ability to communicate clearly and with influence.
  • An appetite for creating positive change in a fast-paced environment.
  • The ability to engage and support a diverse range of stakeholders across a dispersed geographical area.
  • Strong oral and written communications skills.
  • An innovative approach to work that applies holistic thinking towards the continuous improvement of our services.
  • The ability to harness information to ensure support to strategic direction.
  • The skills to identify and use resources wisely.
  • A willingness to work independently and collaboratively as part of a high performing team.
  • Strong analytical and problem solving skills, including the ability to manage conflict and competing priorities.
  • Strong organisational skills, including the ability to monitor progress and deliver high-quality outcomes on time in the context of multiple competing demands.
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